At Cooluli, our hope is that you are always 100% satisfied with your purchase. However, in the event there is an issue, your product may be returned or exchanged provided it is:

• In new and unused condition
• With the original packaging and all included components (e.g., accessories, manuals, attached tags/stickers, cords, shelves, etc.)
• Returned or exchanged within 45 days of purchase.

Any product returned with missing components or damage to the original packaging may be subject to a 15% restocking fee.

All orders qualify for free standard shipping. Expedited shipping is not available at this time.

Processing Time
Orders are received and processed within two business days.

Possible Delays
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Missing Order
If you're missing items or a shipment, contact us within 20 days of ship date.

Customers are responsible for all return shipping costs. There are two options available for returning your product:

1. You pay for the return shipping (through UPS, USPS, or FedEx) and Cooluli will then credit you 100% of your original purchase amount.*
2. Cooluli will provide you with a prepaid shipping label and deduct the cost from the credited amount.*

*Assuming the product is in compliance with the return eligibility requirements.

If you receive a product with any of the included components missing, contact us at info@cooluli.com. Arrangements will be made to provide them once proof of purchase is verified.

A PDF copy of the product manual may be requested by contacting us at info@cooluli.com.

Cooluli products are covered for 1 year from the date of purchase under our 100% Hassle-Free warranty replacement policy. If your Cooluli product fails within 1 year from the date of purchase due to manufacturer defects or workmanship issues, we will:

1. Replace it free of charge and at no cost to you
2. Assist with the return of the failed product, if needed

Coverage excludes products:

• That we determine, in our sole discretion, to be free of any material or workmanship defects or flaws
• Evidencing excessive wear, misuse, or alteration
• That show signs of improper care or storage, or altering or customization
• Purchased secondhand or from an unauthorized seller
• Outside of the covered warranty period

For the fastest service and response, please select the Help/Chat widget at the bottom right-hand corner of the page or email us at info@cooluli.com. One of our agents will be happy to assist you.